FAQ
What payment methods are available?
Currently, the following payment methods are available:
・Credit cards (VISA, MasterCard, American Express)
・PayPal
・Apple Pay
・Google Pay
・Shop Pay
Is there a chart for international shipping rates?
For information on the countries and regions serviced by the DHL carrier, as well as shipping rates, please refer to the following link:
What should I do if I receive an item different from what I ordered?
Please contact us through the inquiry form so we can check the situation.
Including the tracking number in your message will help us respond more efficiently.
We kindly ask that you keep the item, all packaging materials, and the shipping box, as they may be required for the investigation.
What should I do if an error occurs during payment?
If a payment error occurs, please check the following according to your selected payment method:
・Make sure the credit card number and expiration date are entered correctly.
・Ensure the card has not expired.
・Verify that the CVC/CVV code is entered correctly.
If the issue persists, please try a different payment method.
If you are still unable to complete the payment, please contact us through the [inquiry form], and we will look into the issue for you.
